About Farward
At Farward, we are passionate about inclusion and promoting the self-esteem of every little reader out there! We wish to represent all children in our books and plant a lifelong love of reading in our little ones.
Farward is proud to offer a product that encourages imagination, creativity, and self-esteem in our youngest readers.
We want to ensure that every Farward reader feels as if they are receiving an exclusive gift that is uniquely reflective of themselves, which is why our beautiful artist creates the illustrations for each individual order based on images submitted by you!
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Frequently Asked Questions
How are your books different from other personalised books?
Most businesses offering personalised children’s books produce books using cut and paste tools to customise the main features. Unfortunately, many of the ‘customising’ strategies are simply changing the hair or skin colour of the character. Farward stories develops unique illustrations per order, so your little reader has a one-of-a-kind book developed just for them! Our books are inclusive and aim to represent and celebrate the diversity of every little reader out there.
What sort of photos do you require?
We require 3 photos of the little one receiving the book, with facial features easily visible for our illustrator to develop a quality and well-defined representation.
What payment types are accepted?
We accept Apple Pay, Visa, Mastercard, PayPal, Google Pay, shopify payments, Amex.
How long does it take to receive my personalised book?
Our artist requires 5-10 days to complete the illustrations before it is sent to a local Brisbane company for printing and binding, which takes approximately 3-4 weeks. We then ship it directly to you from Brisbane, with shipping timeframes dependent on where you live.
What if I am dissatisfied with the product?
We are certain you won’t be, however, refer to our ‘Refund Policy’ available on our website at www.farwardstories.com for information about remaking the personalised products or refunding non-custom products.
How long does the illustrative process take?
Our talented illustrator endeavours to develop quality and unique illustrations and requires 5-10 business days to do so. Your book is then sent for printing and binding at a local Brisbane company before picked up for shipping.
How long does shipping and delivery take?
Delivery timeframes are dependent on your location. You will receive your tracking information once we have posted your book.
Where can I access your privacy policy?
Refer to our website at www.farwardstories.com and click on the ‘Privacy Policy’ link. Please contact us if you have further questions or concerns.
About Madeline